Because we’re a small bakery, unfortunately we can’t make everything we like all the time. If there is a menu item that you need that isn’t on our menu for the month, we may be able to accommodate a special order (depending on availability of ingredients) if you’re looking to purchase the entire batch.

Generally we are open Monday through Saturday from 10am-4pm. Please note that our hours vary around holidays. We recommend checking our Google profile for the most up-to-date information before visiting.

Our address is 2030 Madison Rd, Cincinnati, OH 45208. We do have a relatively small parking lot near the bakery (on O Bryon St). In addition, there is paid street parking in front of our cafe as well as a paid lot across from our parking lot. Subject to availability is free street parking on O Bryon St. We recommend allowing a little extra time during busy hours and weekends.

We pride ourselves on having nearly everything available at all times, but this is not a guarantee. It is always best to place an order in advance to guarantee you get exactly what you want. This is especially true for large orders and around holidays. Please call for custom orders. We require at least 7 business days notice for most custom orders. For cakes, 30 days notice is ideal. We often don't accept custom orders near large holidays, but you can always call to ask!

We are located at 2030 Madison Road. You can enter the Bakery through its main entrance in our parking lot off O’Bryon Street. O’Bryon Street is one-way off Madison. Our parking lot is on the left side with a large pink BonBonerie sign welcoming you. There is additional parking across the street in the Grandin lot that requires payment for parking. You can reach the Café from our parking lot as well by walking down through the Secret Garden and following signs indoors to the Café. You can also reach the Café though our entrance on Madison Road next to Hemptations.

At this time we do not have an online ordering system in place. You can place an order by calling us at 513-321-3399 during our business hours.

We deliver to local zip codes in Cincinnati and Northern Kentucky. The delivery fee can range from $15 to $50 depending on the zip code. We recommend planning your delivered items in advance as delivery slots fill up, especially during the holiday season. To schedule a delivery or find out delivery fees for your zip code, call us at 513-321-3399. We also deliver products twice a week to Kremer’s Market in Northern Kentucky, Jungle Jim’s in Eastgate, and Jungle Jim’s in Fairfield. You can place an order to be picked up at any of those locations with no delivery fee.

We can ship almost all of our cookies and many of our bars. We ship exclusively via UPS. To place an order for shipping, call us at 513-321-3399 during our business hours. Because of varying weather conditions and changing delivery schedules, we cannot ship our tortes. You can still order our classic Opera Cream Torte and Carrot Cake in 6” sizes through Cincy Favorites at this link here.(https://www.cincyfavorites.com/shop/bonbonerie-bakery/)

At this time we are not available on any food delivery apps.

The bakery has an accessible spot in the bakery parking lot. There are stairs that lead up to the bakery. If you require assistance up the stairs, or would like to have someone bring your order out to you, call us at 513-321-3399 ext. 2 and we'll be happy to help.   There are stairs that lead from the bakery parking lot down to the cafe. The cafe is more accessible from the street entrance, where there is one step before the entrance threshold. There are two steps to reach the restroom. If you are making a reservation in the cafe for someone with accessibility needs, please be sure to specify when speaking with a team member to ensure we reserve the appropriate table and location for your party.

Because we have hundreds of recipes, we don’t have the capability of working out the specific nutritional information of every item. We are happy to let you know the ingredients of any item to accommodate any allergy questions or dietary restrictions.